Contact Sysadmins

How to Seek Help with A Computer Problem

1. Try to find a solution on this website:

  • use the Service Catelogue navigation on the right
  • use the Service Catelogue Index page
  • use the site-wide Search box at the bottom of the right-hand navigation box

2. Submit a trouble-ticket by sending an email to

A Trouble Ticket will be created and an appropriate person will respond ASAP.

  • For issues related to Cluster Support/HPC, send an email to hpc@phas. tructiepbongda instead.
  • For issues relating to this public web site, please use the? Website Feedback Form
  • Issues relating to the secure/internal web site should be directed to?


The following table lists the IT staff and their main areas of responsibility. The list of responsibilities is not exclusive, since all system administrators have broad expertise, but is included to indicate the best person to contact for a non-urgent problem.

Hongyun Sun
hongyun@phas. tructiepbongda
Hennings 203A
604-240-7338 (c)
M-F 8:30-4:30
student/computer lab maintenance
desktop computers (Windows) support
general network user support
user account maintenance
department directory and email list maintenance
Gerry Grieve
grieve@phas. tructiepbongda
Hennings 308C
M-F 9:30-5:30
student/computer lab server admin.
*.astro. tructiepbongda server maintenance (www and ariel)
general research support
secure web site: job applications, course archive
Ron Parachoniak
rap@phas. tructiepbongda
Hennings 203C
604-827-2098 (w)
604-838-6437 (c)
M-F 8:00-4:00
*.phas. tructiepbongda server admin. (filesvr, backup, web and mail)
firewall (FWSM) administration
network administration
Ovidiu Toader
hpc@phas. tructiepbongda
Hennings Room TBA
Schedule TBD
cluster support
high performance computing


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